Refund Policy

1Try before you pay

Every account can try Plus free for 14 days, once. A free trial doesn't charge you, and when it ends you go back to Free unless you subscribe.

214-day money-back guarantee

If you're not happy, you can ask for a full refund within 14 days of any payment, including renewals. No reason needed. Email support@kachkachi.com from your account email, or reply to your Paddle receipt.

After 14 days, payments aren't refunded except where the law requires, but you can cancel any time and keep Plus until the end of the period you paid for.

3How refunds are paid

• Refunds go back to the original payment method through Paddle, usually within 5–10 business days depending on your bank.
• When a refund is issued, the subscription ends and your account moves to Free. Your lists stay; only Plus features pause.
• Paddle's Buyer Terms and Refund Policy also apply, and nothing here limits refund rights you have under the law of your country.

4App store purchases

If you ever buy Plus through the Apple App Store or Google Play, refunds are handled by Apple or Google under their policies. We can't issue those refunds ourselves.

5Chipping in

Chipping in records pledges only. No money is paid to or through Kachkachi, so there's nothing for us to refund. Settle any returns directly with the people involved.

6Contact

Questions about a charge? Email support@kachkachi.com. We aim to reply within 2 business days.